Informed consent to telehealth

Vivanta Care is a technology platform. It does not practise medicine. Your care is provided by the independent medical group affiliated with Vivanta Care and its clinicians, each independently licensed in the state where you are located at the time of your consultation. Clinicians are available in all 50 U.S. states and D.C. Prescriptions, when written, are filled by state-licensed partner pharmacies.

Telehealth is medical care delivered through secure electronic communication: written intake, messaging, audio, video, and the exchange of health information. Some care is live. Some is asynchronous, meaning your clinician reviews the history, answers, and photographs you submit and responds without a real-time visit. By continuing, you consent to both formats. If your clinician judges that a live visit is required, they will ask for one.

• Access to licensed clinicians from wherever you are, without a waiting room.
• No travel, and no exposure to illness in a clinic.
• A written record of your care and instructions that you can return to.

• Your clinician cannot examine you by hand. That limits the evaluation and, in rare cases, can lead to a missed or delayed diagnosis.
• Connectivity problems and outages can delay or interrupt your care.
• Your clinician relies on what you tell them. Incomplete or inaccurate answers affect the safety of your treatment.
• Despite strong safeguards, electronic transmission of health information carries a small risk of interception.
• In-person follow-up may still be necessary, and may carry additional cost.

Every medication carries risk, including side effects and allergic reactions. Your clinician will review the risks specific to anything considered for you. Tell them about every medication, supplement, and condition you have, including pregnancy or plans to become pregnant. If something feels wrong, contact your clinician promptly and report the adverse event so it is properly documented.

Your clinician may ask for laboratory work, measurements such as weight or blood pressure, or periodic check-ins before starting or continuing treatment. Declining requested monitoring may mean treatment cannot be started or continued safely.

Ongoing care happens on the platform. Messages are answered during business hours and are not monitored continuously. Refills require clinical review and are never automatic. Whether to write or continue a prescription, and which medication to write, remains a clinical decision, and your clinician may decline any specific request.

The consultation fee is $75 and covers the clinical evaluation. Medication, when prescribed, is billed separately by the dispensing pharmacy. Fees are disclosed before you are charged. See our Refund Policy.

Visits are not audio or video recorded without your consent. Written records of your care, including messages and clinical notes, are retained as part of your medical record.

Your health information is protected and handled as described in our Notice of Privacy Practices. Website and account data is covered by our Privacy Policy.

You may seek in-person care from a clinician of your choosing instead of telehealth, at any point, for any reason.

• Withhold or withdraw consent to telehealth at any time, without affecting your right to future care, by writing to info@vivantacare.com.
• Access your medical record.
• Ask any question before you consent.
• Be told when your clinician judges that telehealth is not clinically appropriate for you.

By continuing with intake on Vivanta Care, you confirm that you have read this consent, had the opportunity to ask questions, and voluntarily agree to receive care by telehealth. Your acknowledgment is recorded with a timestamp and kept in your medical record.